Front Desk Staff

Job Description

 

Duties and Responsibilities include:

  • Receive persons presenting to reception area.
  • Check patients in and out.
  • Collect co-pays and payments for services from patients
  • Collect and enter registration information in EMR
  • Verify patient insurance eligibility prior to appointments
  • Obtain pre-authorization to provide medical services to patients who have a non-participating insurance
  • Assist with patient flow
  • Schedule patients efficiently, follow up with patients for missed appointments
  • Participate in patient recruitment and retention activities.
  • Assist with referrals to external agencies/services.
  • Receive incoming telephone calls, redirects those calls and/or records messages.
  • Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
  • Participate in Quality Improvement activities
  • Perform other duties as assigned.

Minimal Qualifications:

  • High school diploma/GED with 2 years of working experience required. Some college education with 1 year of working experience preferred.
  • Excellent customer service skills are required
  • Experience in outpatient clinic reception is preferred.
  • Written and verbal communication skills in English required.
  • Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
  • Ability to work both independently and in a team.
  • Ability to sit in front of computer long hours required.
  • Demonstrated commitment to professional development.
  • Able to work flexible hours including evenings and weekends.
  • Being pleasant and personable over the phone as well as in person required.
  • Knowledge of Centricity and Amazing Charts software is preferred.

Job Types: Full-time, Part-time

To be considered, please include the job title in email subject line and send your resume and references to: jobs@momnyc.com